How can I make a return?

Returns Policy

What can be returned?

Most unopened, unused merchandise purchased directly from our website can be returned within 30 days of receipt, with original proof of purchase. You will be refunded on the purchase value of the returned items, plus applicable tax. We are unable to refund any shipping cost that had been paid on the order, or provide you with a return shipping label.

What cannot be returned?

We do not accept returns on any used products. We do not accept returns or give refunds on products that are listed as specials or discounted. We do not reimburse shipping and handling fees.

How do I return a purchase?

Just follow these easy return instructions:

1. Re-pack the item in the original manufacturer's packaging and shipping box. Secure all items well.
2. Please be sure to include all items that you are requesting reimbursement.
3. Print out, complete and enclose our customer return form. Retrieve your order number from your order confirmation email or packing slip.

Please send to:
Attn: Returns Department
Hoyu America Co
6265 Phyllis Dr.
Cypress, CA 90630
Fax: [phone]

Please Note:

• We encourage you to protect yourself from loss or theft by insuring the return shipment.
• We do not reimburse return shipping fees.
• We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.